At Shop-karo, we strive to provide you with the best shopping experience. However, if you encounter any issues with our products, we’re here to help. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds for physical products and digital products.
Physical Products
1. 7-Day Return Policy:
If you receive a damaged, defective, or misplaced product, you can request a return within 7 days of delivery.
Conditions for Return:
- The product must be unused, with all original tags, packaging, and accessories intact.
- Proof of purchase (invoice or order confirmation) must be provided.
- The return request must be initiated within 7 days of receiving the product.
Refunds for Physical Products:
In some cases, if a replacement is not possible or if you prefer a refund, we will process the refund to your original payment method. Refunds will be completed within 5-7 business days after the returned product is received and inspected.
Non-Returnable Products:
Some physical products, such as perishable goods or personal-use items, may not be eligible for return. Such exclusions will be clearly mentioned on the product page.
How to Request a Return/Refund:
- Contact our support team at [your email/phone] within the return period.
- Provide details of your issue along with order details.
- We will guide you through the return process.
Digital Products
No Returns or Refunds:
Due to the nature of digital products, we do not offer returns or refunds on eBooks, templates, or other downloadable content.
Exceptions:
If you encounter a technical issue with your digital product, such as an inaccessible file or incorrect download, please contact our support team immediately at [your email/phone], and we will assist you in resolving the issue.
General Terms
- Shipping Costs: If you return a physical product, shipping costs for the return may be covered by us in cases of damaged or defective products. For all other returns, the customer is responsible for return shipping charges.
- Refund Processing Time: Refunds, if applicable, will be processed within 5-7 business days after approval.
- Cancellation Policy: Orders can only be canceled if the request is made before the item is shipped.